We are committed and obsessed to being 100% customer focused. This makes us different. Thank you so much for choosing Italia Rae and for helping us grow!
You can return your items within 15 days of purchase for store credit. Italia Rae pays for the shipping cost of the return. We will email you a shipping label.
To return or exchange an item, simply let us know by emailing us at firstname.lastname@example.org. Make sure you include your order number so we can easily find you.
Before emailing us, please keep the below guidelines in mind:
- Any items shipped to us without first having talked to us will unfortunately be sent back to the sender.
- Items must be unworn and unwashed with all the original tags attached to the items.
- Items must not have any odors, such as smoke or any strong scents.
- Items must not have any marks, stains or signs of damage or wash.
- All returns must be done within 15 days from delivery. Any returns request submitted that are over the 15-day policy will not qualify for store credit, but will be considered on a case-by-case basis.
- Sale items are final and are not eligible for returns.
- Accessories and Makeup purchases, including false eyelashes are final and cannot be returned.
Returns and Exchange Policy
We work hard to provide the best buying experience possible and strive to satisfy all our customers with our products. We take pride in being as transparent as possible with our returns and exchange policy in the event that a customer may be dissatisfied with an item(s).
Returning an Item that was shipped
If you wish to return your beautiful items, you may return them within 15 days from delivery date for any reason for store credit.
Returning an Item with Same-Day Delivery
Premium Same-day delivery adds some AWESOME value for free. Returns and exchanges from orders with Same-Day Delivery can be picked up at the customer’s location by us at no additional cost. You may return your items within 15 days from delivery date for any reason.
Any exchanges with Same-Day Delivery will be delivered the same day (if requested before 4:30PM) the exchange order is placed at no additional cost to our customers.
Exchanges will be processed in the form of store credit (an Italia Rae Gift card for the full purchase value will be issued).
ALL PURCHASES MADE WITH STORE CREDIT OR MADE WITH ITALIA RAE GIFT CARDS ARE FINAL.