Returns and Exchange Policy

We work hard to provide the best buying experience possible and strive to satisfy all our customers with our products.  We take pride in being as transparent as possible with our returns and exchange policy in the event that a customer may be dissatisfied with an item(s).

 

Returning an Item that was shipped

Items must be returned within 7 days for any reason. We are giving you full control how you would like to return your item with these simple options:

  1. Get store credit for the full amount of the purchase and we will pay for the return shipping cost.
  2. Get a full refund to your payment method and you pay for the return shipping cost.

 

To return an item for a refund or store credit, kindly ensure the following:

  • Email at returns@italiarae.com to let us know of your intentions to return/exchange an order/item. Any items shipped to us without having first notified our returns and exchange email will unfortunately be sent back to the sender.
  • Items must be unworn and unwashed with all the original tags attached to the items.
  • Items must not have any odors, such as smoke or any strong scents.
  • Items must not have any marks, stains or signs of damage or wash.
  • All returns must be postmarked within 7 days of delivery. Any items sent to us that are over the 7-day policy will only qualify for store credit up-to 30 days from the purchase date.

ALL PURCHASES MADE WITH STORE CREDIT OR MADE WITH ITALIA RAE GIFT CARDS ARE FINAL.

 

Returns with Premium Same-day Delivery

Premium Same-day delivery adds some AWESOME benefits for free. Returns and exchanges from orders with Same-Day Delivery will be picked up at the customer’s location by us at no additional cost. Returns and exchanges from orders with Same-day delivery must also follow the above criteria. Any exchanges with Same-Day Delivery will be delivered the same day the exchange order is placed at no additional cost to our customers. Exchanges will be processed in the form of store credit (an Italia Rae Gift card for the full purchase value will be issued).

 

ALL PURCHASES MADE WITH STORE CREDIT OR MADE WITH ITALIA RAE GIFT CARDS ARE FINAL.