Free and easy returns. Period.

Returns and Exchange Policy

We work hard to provide the best buying experience possible and strive to satisfy all our customers with our products.  We take pride in being as transparent as possible with our returns and exchange policy in the event that a customer may be dissatisfied with an item(s).

 

Returning an Item that was shipped

If you wish to return your beautiful items, you may return them within 7 days from delivery date for any reason. We will refund all your money back to the original payment method and will send you a return label.

 

Returning an Item with Same-Day Delivery

Premium Same-day delivery adds some AWESOME benefits for free. Returns and exchanges from orders with Same-Day Delivery can be picked up at the customer’s location by us at no additional cost.  You may return your items within 7 days from delivery date for any reason.

Any exchanges with Same-Day Delivery will be delivered the same day the exchange order is placed at no additional cost to our customers. Exchanges will be processed in the form of store credit (an Italia Rae Gift card for the full purchase value will be issued). Returns will be refunded fully to the original payment method.

 

To return an item for a refund or store credit, kindly ensure the following:

  • Send us a quick email at returns@italiarae.com to let us know that you are returning/exchanging your order/item. Any items shipped to us without having first notified our returns and exchange email will unfortunately be sent back to the sender.
  • Items must be unworn and unwashed with all the original tags attached to the items.
  • Items must not have any odors, such as smoke or any strong scents.
  • Items must not have any marks, stains or signs of damage or wash.
  • All returns must be postmarked within 7 days from delivery. Any items sent to us that are over the 7-day policy will only qualify for store credit up-to 30 days from the purchase date.

ALL PURCHASES MADE WITH STORE CREDIT OR MADE WITH ITALIA RAE GIFT CARDS ARE FINAL.

 

 

 

ALL PURCHASES MADE WITH STORE CREDIT OR MADE WITH ITALIA RAE GIFT CARDS ARE FINAL.